FAQ

How do I place an order?

Go to the 'SHOP' page of the website choose your product and quantity and place it in the shopping cart.  Please note that the minimum quantity available for purchase and delivery is 1(one) carton containing several items of the same product.   Please check the quantity of items in 1 (one) carton before the purchase. Price is quoted per 1 (one) carton. ​​Every carton is approximately 5kg of weight. This limits the maximum number of items that could be ordered in one order. Since maximum shipping weight is limited to 20kg, only 4 (four) cartons of products can be ordered online and shipped as one order.  If the maximum order exceeds 20kg, shipping cost is set at prohibitive cost of Euro 1000 - IN THIS CASE DO NOT PROCEED WITH YOUR ORDER.  If you wish to order more items, please place several orders, or contact us at ormaevinae@yahoo.com to make a special arrangement. 

 
 
Payment and Shipping

 

​Please pay with your Credit Card. Goods will usually be shipped within 3 working days of receipt of the payment. Please check shipping time and costs as they differ by country. We are working with the suppliers of the shipping service to ensure that the your goods are delivered as soon as possible, but please allow 12-15 working days for your shipment to arrive.  We do not hold responsibility for you not being able to clear goods through customs due to local regulations

 
 
Returns & Refunds
 

We do not usually require returns for food and beverage products, but if the product does not meet your quality criteria, please, write to us in​ 'CONTACT US' page of the site, and we will refund or replace the product.​

© 2017 by Sant'Anastasio Societa Commerciale SRL

Via Dei Sette Santi 53, 50131, Firenze (FI), Italy.   

P.IVA 06929790480

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